Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how prkvip ("Company", "we", "us", "our"), the operator of the online gaming platform at prkvip.net ("Platform"), collects, processes, stores, and shares personal information about users ("Player", "you", "your") who register for or interact with our services.

prkvip is committed to protecting the privacy and security of all players across Pakistan — whether you are based in Karachi, Lahore, Islamabad, Faisalabad, or anywhere else in the country. We process personal data lawfully, fairly, and transparently, and we only collect information that is genuinely necessary to deliver our services.

This Policy applies to all personal data processed through the Platform, including data submitted during registration, deposited via JazzCash, EasyPaisa, or bank transfers, and data generated through your use of our casino, sportsbook, and slot products.

2 Data Controller

prkvip is the data controller responsible for your personal information. As data controller, we determine the purposes and means by which your personal data is processed. We are registered as an operator under an international gaming license, details of which are available on our About Us page.

Where prkvip engages third-party service providers to process data on our behalf — for example, payment processors or KYC verification services — those providers act as data processors and are contractually obligated to handle your data only in accordance with our instructions and applicable law.

For all privacy-related enquiries, you may contact our Data Protection team directly via the contact details provided in Section 14 of this Policy.

3 Personal Data We Collect

prkvip collects personal data from you in several ways: directly when you provide it to us, automatically as you use the Platform, and occasionally from third-party sources such as payment processors and fraud prevention services. The categories of data we collect include:

We do not intentionally collect special categories of sensitive personal data (such as health data, racial or ethnic origin, or political opinions) unless you voluntarily disclose such information in a support interaction. Where this occurs, we handle it with the highest level of care and restrict access accordingly.

4 How We Use Your Personal Data

prkvip uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and administer your player account, including processing deposits and withdrawals via your chosen payment method.
• Identity Verification (KYC): To verify your identity, age (21+), and the source of your funds in compliance with international anti-money laundering obligations.
• Service Delivery: To provide access to our casino, sports betting, cricket markets, slot games, and all other Platform features.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, account takeovers, and other prohibited conduct.
• Responsible Gaming: To monitor gaming patterns and identify players who may be at risk, enabling us to apply responsible gaming tools and interventions where appropriate.
• Customer Support: To respond to your enquiries and resolve disputes through our 24/7 Urdu and English support team.
• Platform Improvement: To analyse usage patterns and improve the performance, design, and functionality of the Platform.
• Legal & Regulatory Compliance: To comply with applicable laws, gaming regulations, and requests from regulatory or law enforcement authorities.
• Marketing Communications: To send you promotional offers and updates about prkvip products, where you have given your consent or where we have a legitimate interest and applicable law permits. You may opt out at any time.

5 Legal Basis for Processing

Where required by applicable data protection law, prkvip processes your personal data on the following legal grounds:

• Contractual Necessity: Processing required to fulfil our obligations under the Terms & Conditions you accepted upon registration — for example, operating your account, processing transactions, and delivering gaming services.
• Legal Obligation: Processing necessary to comply with laws and regulations applicable to prkvip, including anti-money laundering obligations, KYC requirements, and regulatory reporting duties.
• Legitimate Interests: Processing required for purposes that serve our legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your own rights and interests.
• Consent: Where we rely on your consent (for example, for certain marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Data Sharing & Disclosure

prkvip does not sell your personal data. We share your information only in the following limited circumstances:

• Payment Processors: We share necessary financial data with payment service providers including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard solely to process your deposits and withdrawals.
• KYC & Fraud Prevention Providers: We share identity documents and verification data with regulated third-party KYC and anti-fraud service providers to fulfil our compliance obligations.
• IT & Platform Service Providers: We engage trusted technology partners for hosting, data analytics, and customer support infrastructure. These providers act as data processors under binding contractual agreements.
• Regulatory & Law Enforcement Authorities: We may disclose personal data to our gaming regulator, financial intelligence units, or law enforcement agencies where required by law or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

7 Data Retention

prkvip retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and our gaming license obligations. The general retention periods we apply are as follows:

• Account Data: Retained for the duration of your active account and for a minimum of five (5) years following account closure, in line with standard anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction data is retained for a minimum of five (5) years from the date of the transaction.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the end of the business relationship.
• Support Communications: Live chat logs and email correspondence are retained for up to three (3) years for quality assurance and dispute resolution purposes.
• Technical & Usage Data: Anonymised or aggregated usage analytics may be retained indefinitely for platform improvement purposes. Identifiable technical data is typically deleted or anonymised within twelve (12) months.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you as an individual.

8 Cookies & Tracking Technologies

prkvip uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your browser when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the Platform to function correctly. These include session authentication cookies that keep you logged in and security tokens. These cannot be disabled without affecting core Platform functionality.
• Functional Cookies: Used to remember your preferences — such as your preferred language, display settings, and recently visited game categories — to personalise your experience.
• Analytics Cookies: Used to collect anonymised data about how players navigate the Platform, which pages are most visited, and where errors occur. This data helps us continually improve the player experience.
• Responsible Gaming Cookies: Used to track session duration and support our responsible gaming monitoring systems, ensuring players are informed about time spent on the Platform.

prkvip does not use third-party advertising or retargeting cookies. You may manage or disable non-essential cookies through your browser settings at any time, though this may affect certain Platform features.

9 Data Security

prkvip implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our security framework includes:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that only authorised personnel can access player data, on a strict need-to-know basis.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Continuous server monitoring and intrusion detection systems operating 24/7.
• Formal data breach response procedures, including notification protocols where legally required.

While prkvip takes every reasonable precaution to protect your data, no system is entirely immune to risk. You also play an important role in keeping your account secure by maintaining a strong, unique password and not sharing your login credentials with others. If you suspect any unauthorised activity on your account, contact prkvip support immediately via live chat.

10 Your Privacy Rights

Depending on applicable law, you may have the following rights with respect to your personal data held by prkvip. To exercise any of these rights, please contact our support team as described in Section 14.

We will respond to all valid rights requests within thirty (30) days. In complex cases we may extend this period by a further sixty (60) days, in which case we will notify you of the extension and the reason for it. We may ask you to verify your identity before processing a rights request to prevent unauthorised access to your data.

11 Minors & Age Verification Policy

prkvip enforces a strict 21+ age policy across all products and services on the Platform. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in our registration and KYC process.

Where prkvip has reasonable grounds to believe that a registered user is under the age of 21, we will immediately suspend the relevant account, conduct an age verification review, and withhold any balance pending the outcome of that review. If the user is confirmed to be underage, the account will be permanently closed.

12 International Data Transfers

prkvip may transfer your personal data to, and store it in, countries outside Pakistan where our service providers and data processors operate. Where such transfers occur, we take steps to ensure that your data receives an equivalent level of protection to that which it would receive in Pakistan.

Safeguards we apply for international transfers include:

• Entering into contractual arrangements with receiving parties that impose equivalent data protection obligations.
• Only transferring data to jurisdictions that our licensing authority considers to provide adequate data protection.
• Implementing additional technical measures such as encryption to protect data during transfer.

You may request further information about the specific safeguards applied to international transfers of your data by contacting our Data Protection team as described in Section 14.

13 Changes to This Privacy Policy

prkvip reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or our gaming license obligations. When we make material changes, we will notify you by posting the revised Policy on the Platform with an updated "Last Updated" date, and where appropriate, by sending a notice to your registered email address.

We encourage you to review this Policy periodically to stay informed about how we protect your data. Your continued use of the Platform after any amendment takes effect constitutes your acknowledgement of the revised Policy.

14 Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise any of your privacy rights, or want to raise a concern about how prkvip handles your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 on the prkvip Platform in both Urdu and English. This is the fastest way to reach our team.
• Email: [email protected]

We aim to acknowledge all privacy-related requests within five (5) business days and to resolve them within thirty (30) days. If you are not satisfied with our response, you have the right to escalate your complaint to the relevant data protection authority or our gaming regulator.

Our support team is available around the clock and serves players from across Pakistan, including Karachi, Lahore, Islamabad, and Faisalabad. We are committed to resolving all privacy concerns fairly, promptly, and transparently.